Customer Success Manager for Gigapay

Build the system that makes customers stay and grow. Flow is where the best ideas are born. It’s that state of complete absorption where challenges meet skill, and the ego fades away. At Gigapay, our mission is to bring flow to every creative mind in the world by removing the financial and operational friction that blocks it. We have found our product-market fit. The engine is running. Now, as we look toward rapid expansion in 2026, we need a Customer Success Manager to build the customer engine that scales with us. This is not a “ticket-taker” role. It’s a builder role. The Opportunity You’ll sit at the intersection of customers, operations, and tech. You’ll own key relationships end-to-end: from onboarding and adoption to long-term success. And you won’t just “run accounts”: you’ll build the playbooks, processes, and feedback loops that make Customer Success repeatable. We’re moving from “heroic effort” to a machine that runs predictably as we grow. What You’ll Be Doing You’re here to build revenue-driving Customer Success - not support. Your mandate is to make customers win fast, stay longer, and grow while turning customer truth into fuel for sales, marketing, and tech. ● Own the customer journey end-to-end: Drive tight timelines, clear owners, and crisp success criteria. Get customers live fast and to value early. ● Make retention predictable: Build success plans, run structured customer check-ins, flag risk early, and lead renewals. ● Partner with Sales to grow accounts: Identify expansion triggers, build business cases, and run commercial conversations when the value is proven. Turn champions into internal sellers. ● Turn customer insight into growth loops: Systematically capture objections, “aha moments,” and use cases, and ship them to Marketing as content. ● Drive product improvement with signal, not noise: Write sharp problem statements, prioritize with tech, and coordinate fixes with ops/tech. Fix first, then improve the system so it doesn’t repeat. ● Build the CS machine: Playbooks, lifecycle comms, segmentation, health scoring, renewal workflows, and the operating cadence that makes CS repeatable as we scale. ● Measure what matters: Own retention, time-to-value, and account health, and make performance obvious with clean dashboards Who You Are This role is for someone who’s both great with people and obsessed with systems. You’ll thrive here if you: ● Have high agency: you see what’s missing and build it without waiting. ● Are a sharp communicator: clear calls, crisp follow-ups, zero fluff. ● Are a structured operator: you turn chaos into checklists, timelines, and predictable execution. ● Have a commercial backbone: you can drive renewals directly when the value is there. ● Stay calm under pressure: escalations don’t rattle you; you coordinate, communicate, and close loops. ● Speak fluent English (Swedish is a plus, not required). Bonus points ● Fintech/payments/compliance experience. ● You’ve worked with technical integrations and can collaborate with engineers. ● You’ve built CS playbooks/health scoring/segmentation before. Why Gigapay? ● Impact: Your work will directly drive retention, growth, and customer trust. ● Ownership: You’ll build the CS machine at an inflection point with real autonomy. ● Team: High performance, low ego. Fix first, then improve. ● Compensation: Competitive salary + equity. ● Location: Office in Gamla Stan. ● Setup: Hybrid - office three days a week. We review applications on a rolling basis and may fill the position before the application deadline. We therefore encourage you to apply as soon as possible.

About Gigapay

Gigapay helps brands and agencies work with creators globally in a fast, compliant way and without operational chaos. We’re building the financial and compliance infrastructure behind the creator economy. We sit at the center of a real tension inside modern companies: Marketing needs freedom to experiment fast, while Finance and Legal need control, compliance, and risk protection. Gigapay is the bridge between those worlds. As a Merchant of Record, we handle onboarding, compliance, reporting, and payouts. This lets companies scale creator programs across markets without building an internal payments and compliance operation from scratch. Creators get paid quickly and correctly. Companies get clarity and control. We’ve found product-market fit and we’re scaling into 2026. Our culture is high performance, low ego, guided by Speed, Curiosity, Caring, and Competence.